Privacy Policy | Social Tree Global

1. Introduction

Social Tree Global ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or authorize us to access your social media accounts on your behalf.

By using our services or granting us authorized access to your accounts, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms
Subscribe to our newsletter
Request a consultation or demo
Engage with our services
Authorize access to your social media accounts (e.g., LinkedIn, Instagram, YouTube)

This information may include:

Name and email address
Phone number
Company name and job title
LinkedIn profile information and account data
Authorized access tokens or platform permissions granted by you
Content, engagement data, and analytics from connected platforms

We do not store or request your social media passwords. Access is always granted through secure, revocable permissions or platform-issued access tokens.

Social Media Account Data

When you authorize us to manage or access your social media accounts, we may collect and process data including profile information, post content, engagement metrics, audience insights, and engagement activity (such as comments, reactions, and interactions). This data is used solely for the purposes of delivering agreed-upon client services, including content creation, publishing, performance reporting, and engagement management.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information
Pages visited and time spent
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Respond to your inquiries and requests
Send you marketing communications (with your consent)
Improve our website and services
Create, schedule, and publish content on your behalf across authorized platforms
Generate performance reports, analytics, and engagement insights
Manage community engagement and respond to interactions on your accounts
Comply with legal obligations

Third-party platform data accessed through authorized connections is used exclusively for the delivery of agreed-upon client services and is never repurposed for unrelated activities.

4. Information Sharing

We will never sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who assist in delivering our services, and only to the extent necessary. These providers are contractually obligated to protect your data and use it solely for the purposes we specify.

We may also share information with:

Professional advisors (lawyers, accountants) under confidentiality obligations
Law enforcement or regulatory bodies when required by law

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, client data is retained for the duration of the engagement and for a reasonable period afterward (usually up to 12 months) to support reporting and continuity.

Once data is no longer required, it is securely deleted or anonymized. You may request early deletion of your data at any time by contacting us.

6. Data Security & Confidentiality

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure access controls, regular security reviews, and strict internal confidentiality policies.

All team members with access to client data are bound by confidentiality agreements. We treat all authorized account access and associated data with the highest level of care and never share them outside of authorized service delivery.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent measures to ensure your data receives an adequate level of protection.

By using our services, you acknowledge that your data may be processed internationally in accordance with these safeguards.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Request deletion of your data at any time
Object to or restrict processing of your data
Request data portability in a commonly used format
Withdraw consent at any time, without affecting the lawfulness of prior processing
Revoke our access to any connected social media accounts at any time

For Users in the European Economic Area (EEA)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interest, contractual necessity, or your explicit consent. You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated. We are committed to responding to all data subject requests within 30 days of receipt.

Revoking Access

You may revoke our access to your social media accounts or request deletion of your personal data at any time by contacting us at the email address below. Upon receiving your request, we will promptly remove access and delete associated data, unless retention is required by law.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: mh@socialtreeglobal.com